FAQ

What are the benefits of using Soy wax? 

One of the many benefits of using soy wax is that it is a more natural alternative to paraffin based candles. Many people, children and pets are allergic to the chemicals produced when burning paraffin candles which results in allergies flaring up and often triggering asthma and other respiratory illnesses. 

 

Soy wax produced a cleaner, longer burn and most of all doesn't need to be mixed with animal derivatives to produce an exceptional scent.

 

In addition to health benefits it's easy to clean up if spilled with a little soap and warm water. 

When can I expect to receive my candles? 

We aim to fulfill each order within 3-4 working days. We usually ask that you allow another 3 working days for it to reach you. If you have provided us with an email at checkout, you will be sent details of how to track your package.

How do I care for wooden wick candles?

Wooden wick candles are very easy to care for. To enjoying a consistent flame and scent, you must trim the wooden wick regularly before re-lighting.

 

To avoid burnt wood building up on the wick, carefully snap off the soft blackened wood with your fingers or cut with a wick trimmer. If any bits fall into the candle, simply blow them out of the jar or gently wipe with a tissue.

My candle won't stay lit. What can I do? 

If your candle isn't burning as well as it should be, trim trim and trim your precious wooden wick! Make sure you snap off any bits of burnt, blackened wood before re-lighting each time. If not you risk burning burnt wood which will affect the scent and life of your candle. 

Due to the unique nature of wooden wicks we recommend that you do not burn your candle for longer than 3 hours. After this time, blow out your candle and let it cool and set before re-lighting. 

If you have tried the above and are still having problems please contact us to see if we can help resolve the issue. 

Do you offer international shipping? 

Yes we do. Please checkout our delivery page for more information on delivery costs and times. 

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